Frequently Asked Questions (FAQs)
1.
What are our terms of business?
We work on Prepayment Basis and Letter of Credit (L/C) in our favor.
2.

What do our Prices include?
Quick Ship prices are FOB Karachi prices which include;

  • Cost of goods
  • Freight to port Qasim Karachi
  • Loading of goods onto vessel
  • All documentation required in Pakistan
  • Shipping of all documents to customers bank

We can offer CIF, LDP and DDP Prices based on Sea, Air or Courier shipments as per your requriements.

3.

How soon can we ship the goods?
Quick Ship orders are shipped in just 25 days of approvals. To see the 25 Day Ordering Options, Click Here to see Fabric Stock available under this solution.

4.

How long does it take to arrive the goods at the destination?
Major EU sea ports: 18 to 26 days approximately
Major EU airports: 03 to 07days approximately
Major US sea ports: 24 to 32 days approximately
Major US airports: 04 to 08 days approximately

5.

How much are the import duties in the importing countries?
In the US, import duty on knitted clothing from Pakistan is around 18% of the value of goods (FOB price value) and around 9.6% in the EU.

The information given here is just a guideline and we assume no responsibility of correctness of customs duty for different countries. Please contact your shipping agent or local import authorities for more information.

6.

How are the goods packed?
Goods are packed according to buyers instructions. Normally each piece is packed in a poly bag and then 24 pieces in an export carton. You have a choice of getting your goods packed as one full color and size assortment in one carton or solid sizes solid colors in one carton.

Price tickets, barcodes and hangers can also be arranged at additional cost.

7.

How do we ensure quality?
Please send us an email and we will send you a Microsoft Power Point presentation about our quality control process

8.
Can we order our own choice of colors?
You can have any of the products in your own choice of colors. We do not charge extra for this service. However, your order quantity should be at least 1,000 pieces per color for adult sizes.
We need a fabric swatch or Pantone (PMS) textile color reference number in order to match the color of your choice.
9.

How many color embroidery can we do?
6 colors.

10.

How many color printing can we do?
4 colors

11.

What reference we have to give for embroidery color matching?
Please provide Pantone TC or PC color reference to match your embroidery threads.

12.

How do we keep our customers informed about the progress of their orders?
Giving timely information about the progress of customer order is a priority at Image Garments. Once you place an order, you will be able to see all the necessary information on our web site via our Online Order Tracking System.

13.

I have never imported. What are the import formalities?
To save you from the hassle of import paperwork, we offer Landed Duty-Paid (LDP) and Delivered Duty-Paid (DDP) Shipments. All you need is the permission to import into your country. Please contact your local import authorities for more information.

SA 8000 SAI 8000
Copyright © 2008 Image Garments (Pvt.) Ltd.